Gilt Edge Chauffeurs
Refined Travel Solutions for the South West
Frequently Asked Questions
Driven By Excellence
At Gilt Edge Chauffeurs, I believe in transparency and ensuring your experience is as seamless as possible. This FAQ section answers common questions about my premium chauffeur services, bookings, pricing, and more. If you don’t find what you’re looking for, feel free to contact me directly—I’m here to help!
What is the difference between a chauffeur and a taxi or rideshare service?
A chauffeur service is a pre-booked private transport service tailored to your itinerary and schedule. Unlike taxis or rideshare services, your vehicle is reserved exclusively for you, your travel arrangements are planned in advance, and your chauffeur remains available throughout the booking, where agreed. Gilt Edge Chauffeurs specialises in private wine tours, airport transfers, corporate travel, weddings, and long-distance journeys throughout South West Western Australia.
Do you provide airport transfers from Perth Airport?
Yes. I provide private airport transfers to and from Perth Airport and Busselton Margaret River Airport (BQB) for guests travelling throughout South West Western Australia, including Busselton, Dunsborough, Yallingup, Margaret River, and surrounding areas.
Can you recommend wineries and restaurants?
Yes. I can assist with recommendations for wineries and restaurants throughout the Geographe and Margaret River wine regions, based upon your wine preferences, preferred lunch style, desired pace, and interests. I can also assist with reservations and the coordination of tasting experiences where required.
Do you provide wedding transport?
Yes. I provide private wedding transport throughout South West Western Australia, including transport for the wedding couple, family members, and guests. Services can be tailored to suit your itinerary and may include ceremony transfers, reception transfers, photography locations, and return transport.
Can you collect guests from resorts and accommodation providers?
Yes. I regularly collect guests from Pullman Bunker Bay Resort, Cape Lodge, Smiths Beach Resort, and other resorts, hotels, holiday homes, private residences, and accommodation providers throughout South West Western Australia, including throughout Busselton, Dunsborough, Yallingup, Bunker Bay, and Margaret River.
What areas do you service?
Gilt Edge Chauffeurs provides a premium chauffeured, on-demand charter passenger transport service across South West Western Australia, including:
- Margaret River, Busselton, Dunsborough, Yallingup, Bunker Bay and Bunbury
- Private airport transfers to and from Busselton-Margaret River Airport (BQB) and Perth Airport
- Long-distance travel between Perth and the South West
- Chauffeured wine tours, executive and corporate charters, event transport, and cruise ship transfers.
Contact me to discuss your travel plans or to request a personalised quote.
Can I request a customised itinerary?
Yes, I take pride in tailoring services to your individual needs and preferences. Contact me to discuss your requirements.
How many passengers can you accommodate?
While the vehicle can legally carry up to four passengers, for optimal comfort – particularly when travelling with luggage – a smaller number of passengers is recommended to ensure a more spacious and pleasant journey.
Do you offer winery tours?
Yes, I provide private tours of the Geographe, Margaret River, Pemberton, Manjimup, and Great Southern wine regions, including the Ferguson and Blackwood Valleys. Tours are customised to your preferred wineries and attractions; if you wish, I can provide guidance and or make specific recommendations and coordinate signature tasting experiences.
Are your services available for weddings or special events?
Yes, I offer tailored chauffeured transport for weddings, anniversaries, birthdays, and other special occasions.
What driver background checks are undertaken?
I am authorised by the Department of Transport (Western Australia) and hold the following:
- On-Demand Booking Service No. 1011267
- Passenger Transport Driver No. 127530
- Passenger Transport Vehicle No. 271209
- Current Working with Children Check card.
How do I make a complaint?
I strive for the highest standard of service and welcome feedback. If for any reason you have not been satisfied with my service, please contact me via:
- Phone: 0409 989 488
- Email: info@giltedgechauffeurs.com.au
What is included in your booking price?
The booking price includes:
- Chauffeur-driven vehicle
- All travel-related expenses (as agreed)
- GST
- Coordinating and booking arrangements with wineries.
Additional charges may apply for:
- Excessive or unreasonable waiting times
- Extraordinary changes to the agreed travel plan
- Soiling or damage to the vehicle caused by you or your passengers
Can I bring luggage or large items?
Luggage can be accommodated. Please inform me of your specific luggage requirements when booking, including large or bulky items.
What payment methods do you accept?
I accept payment via:
- Visa
- Mastercard
- American Express
- Bank-issued EFTPOS chip cards
- Cash
- Prior bank transfer
Unless otherwise agreed, bank transfers must be received prior to the date of travel. Where payment has not been made by prior bank transfer, payment is due upon completion of the journey either by cash or Tap & Pay.
Do you operate on public holidays?
Yes, my services are available on public holidays.
Do you charge cancellation fees?
Cancellation fees are not ordinarily charged but may apply in exceptional circumstances. Please refer to my Terms and Conditions for detailed information.
Do you provide long-distance transfers?
Yes. I regularly undertake long-distance transfers between Perth and South West Western Australia, including Busselton, Dunsborough, Yallingup, Margaret River, Bunbury, Pemberton, Manjimup, and Albany.
Do you provide transport to and from Saltwater Busselton?
Yes. I regularly provide private transport to and from Saltwater Busselton for conferences, corporate functions, private events, and special occasions. Services are available throughout South West Western Australia and can include guest transfers, return transport, airport transfers, and tailored travel arrangements.
Why do guests choose Gilt Edge Chauffeurs?
Guests typically choose Gilt Edge Chauffeurs for private, prebooked transport, personalised service, local knowledge, itinerary support, immediate standby, and travel in a Lexus ES300h Luxury Hybrid Sedan. Every booking is tailored to the guest’s requirements and delivered on an exclusive-use basis.
Do you collect guests from Perth?
Yes. I regularly collect guests from Perth, Perth Airport, Fremantle and surrounding areas for private transfers, wine tours, and travel throughout South West Western Australia.
Is your service similar to a taxi or rideshare service?
No. While both provide transport, a private chauffeur service is a fundamentally different experience.
Gilt Edge Chauffeurs operates on a pre-booked, exclusive-use basis. Your travel arrangements are discussed and planned in advance, a fixed booking price is agreed before travel, and the vehicle is reserved exclusively for you and your guests.
For wine tours, weddings, airport transfers, and special events, I remain on immediate standby throughout the booking where agreed, allowing flexibility and certainty throughout the day. I can also assist with itinerary planning, winery and restaurant recommendations, reservations, and coordination of your travel arrangements.
Unlike a taxi or rideshare service, the focus is not simply on transporting you from one location to another. The objective is to provide a personalised, professional, and seamless experience tailored to your individual requirements.
Do you provide transfers between Perth and Margaret River?
Yes. I regularly provide private transfers between Perth, Perth Airport, Busselton, Dunsborough, Yallingup, Margaret River and surrounding areas. Transfers are pre-booked and conducted in a Lexus ES300h Luxury hybrid sedan.
What wine regions do you tour?
I provide private wine tours throughout South West Western Australia, including the Margaret River, Geographe (including Ferguson Valley), Blackwood Valley, Pemberton, Manjimup, and Great Southern wine regions. Tours can be tailored to your wine preferences, interests, and preferred pace for the day.
Are your wine tours private?
Yes. All wine tours are conducted on a private basis. The vehicle is reserved exclusively for you and your guests, allowing the day to proceed at your preferred pace.
Do you ask guests for reviews?
No. While feedback is always welcome, I do not routinely ask guests to provide public reviews. Many guests value privacy and discretion, and I respect their preference to enjoy their experience without obligation or further follow-up.
Do you provide cruise ship transfers and shore excursions?
Yes. I provide private cruise ship transfers and shore excursions for guests visiting Busselton and the Margaret River region. Shore excursions can be tailored to your interests and may include wineries, breweries, distilleries, restaurants, sightseeing attractions, and regional experiences throughout South West Western Australia.
How do I make a booking?
You can contact me at any time via:
- Phone / WhatsApp: 0409 989 488
- Email: info@giltedgechauffeurs.com.au
- Online: Booking Enquiry
Please provide your name, contact details, date of journey, collection time, collection point, destination, and whether a return journey is required. Indicate the service type (e.g., airport transfer, event transport, point-to-point charter, or other).
How is your booking price calculated?
I use a clear and straightforward pricing structure based on:
- Your Travel Plan: Details such as the date, collection time, collection location, destination, estimated distance, and journey duration, along with specific trip factors like expected traffic conditions.
- An Hourly Rate: $90 per hour
- Or a Distance Rate: $2.80 per kilometre
- Or a Capped Rate.
- Credit Card Fees: Square transaction fees may apply up to 1.6%.
Booking prices may be capped for certain types of travel. This allows cost protection while allowing flexibility within the itinerary. This approach is usually applied for half and full day wine tours, long-distance journeys, itineraries involving multiple venues, itineraries requiring extended standby or wait time.
I ensure all pricing is transparent and agreed upon prior to booking.
Do you provide child seats?
Child seats are available upon request. However, children must travel in accordance with Western Australian child restraint laws.
If a suitable Australian-approved child restraint is required, this should be discussed at the time of booking. Let me know the child’s age and size when booking.
Is a deposit required to secure my booking?
A deposit is not ordinarily required. However, where requested, a deposit of 50% of the booking price may be required to secure the booking. See Terms and Conditions of Booking.
Do you provide transfers to and from Busselton Margaret River Airport (BQB)?
Yes. I regularly provide private airport transfers to and from Busselton Margaret River Airport (BQB), including transfers to Busselton, Dunsborough, Yallingup, Bunker Bay, Margaret River, and surrounding areas.
Can I update my booking?
Changes can be made if requested, preferably at least 7 days in advance. Last-minute changes may be accommodated, subject to availability and potential additional charges. See Terms and Conditions of Booking.
What type of services do you offer?
I offer a wide range of services, including:
- On-demand services
- Airport transfers (domestic and international)
- Corporate travel
- Private tours and sightseeing
- Wedding and special event transport
- Customised food and wine tours
- Customised itineraries and long-distance transfers.
How far in advance should I book?
While I endeavour to accommodate last-minute on-demand bookings, I recommend planning ahead and booking as early as possible to secure your preferred date and time.
What vehicles do you use?
I provide a premium, Lexus ES300h Luxury hybrid sedan, offering comfort, space, and advanced features to ensure a smooth and enjoyable journey
What happens if my flight is delayed?
I monitor flight schedules and adjust pick-up times accordingly to accommodate delays.
What is your cancellation policy?
Refer to my Terms and Conditions or contact me for further details.
What safety measures do you follow?
Your safety is my priority. The Lexus ES300h is equipped with advanced safety features, including adaptive cruise control, lane departure warning, and a pre-collision system. My driving expertise and local knowledge further ensure a safe and smooth journey.
Do you provide corporate and executive transport?
Yes. I provide professional chauffeured transport for executives, corporate guests, conferences, business meetings, and corporate retreats throughout South West Western Australia. Services may include airport transfers, point-to-point travel, hourly charters, and multi-day engagements.
What if we would like to stay longer at a winery than planned?
One of the advantages of private touring is flexibility. Because I remain on immediate standby throughout your booking, there is often scope to spend additional time at a venue or adjust the pace of the itinerary.
Do you provide restaurant transfers?
Yes. I provide private restaurant transfers throughout South West Western Australia, including lunch and dinner transfers, special occasions, anniversaries, and evening dining experiences.
What happens if we are running late?
Please contact me as soon as possible. Significant delays may affect the timing of your itinerary, venue reservations, or other commitments. Early communication allows me to make any necessary adjustments and minimise disruption to your day.
How can I contact you for additional questions or feedback?
You can reach me at:
- Phone / WhatsApp: 0409 989 488
- Email: info@giltedgechauffeurs.com.au
- Website: Booking enquiry